Shipping policy
Shipping Policy
At SHFTD, we’re committed to delivering your order as quickly and safely as possible. Every order is carefully inspected, packed, and shipped to ensure it reaches you in perfect condition.
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Order Processing
* All orders are processed within 1–2 business days after successful payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During new launches, sale events, or high-order volumes, processing times may be slightly longer.
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Shipping Timeline
Estimated delivery timelines after dispatch:
* Metro Cities: 2–5 business days
* Other Cities & Towns: 3–7 business days
* Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on your location, weather conditions, courier operations, or other unforeseen circumstances.
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Shipping Charges
* Free shipping on all prepaid orders above ₹2,000.
* A shipping fee (if applicable) will be displayed during checkout.
* Cash on Delivery (COD), if available, may include an additional convenience fee.
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Order Tracking
Once your order has been shipped, you’ll receive an email and/or SMS containing:
* Your tracking number
* Courier partner details
* A tracking link to monitor your shipment
If you don’t receive tracking information within 48 hours of placing your order, please contact our support team.
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Delivery
Our delivery partners will make multiple attempts to deliver your package.
Please ensure that:
* Your shipping address is complete and accurate.
* Your contact number is active and reachable.
* Someone is available to receive the package at the delivery address.
If a package is returned due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply for re-dispatch.
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Delayed Shipments
While we work hard to deliver every order on time, delays may occasionally occur due to:
* Weather conditions
* Public holidays
* Natural disasters
* Operational delays with courier partners
* High order volumes
* Other circumstances beyond our control
SHFTD is not liable for delays caused by third-party courier services, but we’ll always assist you in tracking and resolving shipment-related issues.
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Damaged or Incorrect Orders
If you receive:
* A damaged product
* A defective product
* The wrong item
Please email us within 48 hours of delivery at hello@shftd.in with:
* Your Order Number
* Photos of the product
* Photos of the packaging
* An unboxing video (mandatory)
Claims submitted without an unboxing video may not be eligible for review.
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Change of Shipping Address
If your order has not yet been shipped, you can request a change to your shipping address by contacting our support team.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
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Order Cancellation
Orders may be cancelled only before they are processed for dispatch.
Once your order has entered the processing or shipping stage, cancellation requests cannot be accepted.
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International Shipping
We currently ship only within India.
We’re working on expanding internationally and will announce global shipping soon.
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Need Help?
For any questions related to your order or shipment, contact us:
Email: hello@shftd.in
Our customer support team will respond within 1–2 business days.
